Job Vacancies & Opportunities At ABC Worldwide - Operations Manager | All Global Updates

Job Vacancies & Opportunities at ABC Worldwide – Operations Manager

Job Vacancies & Opportunities at ABC Worldwide – Operations Manager;ABC Worldwide is a specialist, recruitment, and placement agency. Formed in 2018 through a merger of two strong and well-known players.

Job Vacancies & Opportunities at ABC Worldwide


  • Support the Senior Management in overall responsibility for the effective management and running of the Lodge
  • Oversight of butlers, housekeeping, camp managers and bush banqueting teams
  • To ensure that service excellence is pursued through innovation and training
  • Ensure that an environment, where the companys Golden Thread and Brand Standard is continuously met and visible throughout the daily functioning of the lodge
  • Ensure that the brand is maintained through replacement and order schedules from Buy Design
  • Ensuring that a culture of guest delight and service through effort is fostered in the service teams
  • Work to drive purpose amongst our teams through ensuring that they know the companys Impact story
  • Support and encourage the companys life initiatives in your teams
  • Ensure that Health and Safety standards are maintained in the companys camps
  • Assisting in the overall day to day management of the lodge, including hosting at various camps to meet guests and monitor guest experience and service
  • attention to assisting with Repairs and Maintenance in the Lodge
  • Working closely with the guiding team and the interface between service and guiding Teams
  • Assist in hosting guests, agents, media and groups
  • Liaising on group itineraries
  • Management of Bush Banqueting Department
  • Constantly evolving the guest experience to ensure we remain cutting edge and meet guests expectations
  • Oversee staff delight activities
  • HR requirements ensuring that procedures around performance management, annual performance appraisals et are maintained
  • Manage uniform issues and orders for all staff. Ensure all staff are wearing correct uniform
  • Co-ordinate and manage all lodge and bush events
  • Ensure that administrative functions within the camps are maintained and monitored beverage control
  • Ensure that guest information is shared and gathered for all guests arriving or departing to the companys properties
  • Training of your teams and ensuring that training and development plans are monitored and documented
  • Liaising with Regional Support Teams on any areas of assistance

Knowledge Required�

  • At least 5 years experience with operations management in a 5 Star Lodge
  • Valid Class C driving license
  • Bachelors Degree, preferably in Hotel Management

Skills Required�

  • Energetic, proactive person with well-developed concept of the importance of providing a world class guest experience and the ability to provide that experience
  • Aware, evolved, energetic, compassionate, respectable and a strong leader
  • Open-minded and able to think outside of the box
  • Excellent interpersonal and communication skills
  • Confidence in dealing with guests, agents and staff
  • Attention to detail
  • Diligence and self-motivation to meet deadlines
  • Willingness / ability to share information and teach and inspire others
  • Passionate about developing individuals and teams in their skillset
  • Computer and financial skills
  • Good understanding of maintenance and fleet
  • Understanding and interest in sustainability

Previous Work Experience Required�

  • Experience in the service industry especially dealing with operations and guests
  • Previous experience in a 5 Star operation

Apply Here;-

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