Elite First Advantage.com, also known as First Advantage or Fadv.com, is a well-known background check company in the United States. The company provides a range of services to businesses and individuals, including background checks, criminal records checks, and more.
While Fadv is generally regarded as a reputable company, some people have reported issues with the accuracy of the information provided in their background check reports. In this article, we’ll explore the details of the Fadv scam and provide tips on how to avoid falling victim to it.
Fadv Background Check Reports: The Scam That Wasn’t
Contrary to what some may believe, there is no actual Fadv scam. However, several people have reported receiving incorrect background check reports from Fadv, which resulted in the loss of jobs, onboarding, and more. These instances were not scams, but rather errors made by Fadv in compiling and reporting background check information.
Several consumers have filed complaints with the Better Business Bureau (BBB) regarding Fadv’s services. In the past 12 months alone, the BBB received 114 complaints, and 176 complaints overall in the past 3 years.
Many of these complaints pertained to mismatched information about other individuals in the background check report. For example, one individual reported that his report included information about felony records, which he had never committed.
Why Do Fadv Reports Contain Mixed Information?
According to law firms who have worked with clients to dispute Fadv reports, the company searches for a match based on a person’s name, date of birth, and partial Social Security number.
Unfortunately, this approach can result in the mistaken identification of an individual with a similar name, date of birth, and partial Social Security number. This leads to the inclusion of incorrect information in the background check report.
Fadv’s Response to Complaints
Many people who have received incorrect background check reports from Fadv have reported difficulty in getting the company to respond to their complaints. When individuals called Fadv’s customer service department, they were often advised to email their concerns. Furthermore, the customer service number often had long wait times, leading to a frustrating experience for many individuals.
What Can You Do If You Receive an Incorrect Fadv Report?
If you receive an incorrect background check report from Fadv, there are steps you can take to rectify the situation. First, obtain a copy of the report from Fadv or the business that requested the report. Then, approach a customer protection agency to dispute the report.
The agency will contact Fadv to rectify the report. In some cases, however, the report may not be corrected. In such cases, you can approach a law firm and file a case.
How to Avoid Falling Victim to the Fadv Scam
While there is no actual Fadv scam, you can take steps to avoid falling victim to mistakes made by the company. Before relying on a background check report from Fadv, it is recommended that you cross-check the information in the report with other sources.
If you find any errors or discrepancies, contact Fadv’s customer service department to have the issue rectified. Additionally, it’s a good idea to check reviews and ratings of Fadv before using their services.
Fadv Ratings and Reviews
Fadv has an overall rating of 3.6/5 stars from 815 employee reviews on Glassdoor. However, their rating on consumer review websites is much lower. Elite First Advantage.com has an average rating of 2.2/5 stars from 67 customer reviews. Other Fadv ratings on the internet pertain to employee reviews from Fadv partners. No reviews or ratings were present on social media websites.
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