Are you tired of receiving unwanted calls and messages on your Safaricom line? Fortunately, there are several ways to block and divert them. In this article, we will guide you on how to block calls and SMS on Safaricom.
Using Shortcodes
Safaricom provides several shortcodes that you can use to divert calls to another number. These shortcodes are easy to use and work instantly. Here’s how you can do it:
- To divert all incoming calls, dial 21 followed by the number you want to divert the calls to, then #. For example, **2107123456789#. You will receive a confirmation message, and you will need to restart your phone to activate the divert. To confirm the setup is correct, dial *#21#.
- To divert an incoming call that you wish to avoid, dial 61 followed by the number you want to redirect the call to, then #. For example, **6107123456789#. After receiving the setup confirmation message, restart your phone. To confirm the setup is correct, dial *#61#.
- To divert incoming calls when your phone is off, dial 62 followed by the number you are diverting the calls to, then #. For example, **6207123456789#. To confirm the setup is correct, dial *#62#.
- To divert incoming calls when your phone is busy, dial 67 followed by the number to which you want to divert the calls, then #. For example, **6707123456789#. To confirm the setup is correct, dial *67.
Using Call Settings
You can also divert your calls using your phone’s call settings. Here’s how you can do it:
- Open the settings application on your phone.
- Tap on “Mobile network” and select “Call setting”.
- Select “Call forwarding” and divert your calls by selecting “always forward,” “when busy,” or “when unanswered,” and key in the contact you want your calls redirected to.
- Alternatively, you can select the “when unreachable” option, and your call will be diverted to the Safaricom number (+254722188188).
Using Third-party Apps
There are several third-party apps available on the market that you can use to block calls and SMS on your Safaricom line. Some popular ones include Truecaller and Call Blocker.
How to Divert Calls to Voicemail
You can also divert your calls to voicemail if you are unable to pick them up. Here’s how you can do it:
- When your phone is busy, you may divert the calls to voicemail by dialing **67*0722122#. To confirm your set-up is successful, press *#67#. To deactivate this divert, key in ##67#, and then press OK.
- When you cannot pick up calls, you may divert them to voicemail by dialing **61*0722122#. Then, you can confirm your set-up by dialing *#61#. To deactivate this divert, key in ##61#, and then press OK.
- When you have switched off your phone, you may divert the calls to voicemail by dialing **62*0722122#. To confirm your set-up is correct, press *#62#. To deactivate this divert, key in ##62#, and then press OK.
How to Divert Safaricom SMS
You can also divert your Safaricom SMS to another number using a specific code. Here’s how you can do it:
- Dial 21 followed by the number you want to divert the SMS to, then put *16/
Final Thoughts
In conclusion, Safaricom offers several options for blocking and diverting calls and SMS to ensure that users have control over their incoming communication. The process can be done through shortcodes, call settings, third-party apps, and even voicemail.
It is important to note that call and SMS diverting may attract additional charges, and it is always best to check with Safaricom customer care before setting up call or SMS diverts. By following the above steps, Safaricom users can enjoy a more personalized and streamlined communication experience.
